Shipping policy

Shipping Policy
1. Order Processing Time
- Ready stock phone straps: 5–7 business days handling time before shipment, excluding weekends and Chinese public holidays
- Custom engraved personalized 3C accessories: 10–15 business days for engraving and production
We suspend order processing during Chinese statutory holidays.

2. Shipping Coverage Countries
We deliver worldwide to United States, Canada, UK, Germany, France, Australia and most mainstream international regions. We will not ship to countries under international trade sanctions.

3. Delivery Time & Shipping Cost
- Standard International Shipping: 12–25 business days after dispatch
- Expedited Fast Shipping: 5–10 business days (extra freight charged at checkout)
Free global shipping applies to orders over the threshold displayed on checkout page.

4. Tracking Information
Once your phone accessory package is dispatched, we will automatically send an email with tracking number and tracking link for real-time logistics inquiry.

5. Import Duties & Customs Taxes
All destination country import VAT, customs duties, clearance fees are fully borne by the buyer. Our company will not cover any local customs charges.

6. Lost or Damaged Packages In Transit
If your package is lost, missing or severely damaged during transportation, contact us with tracking number within 14 days after estimated delivery date. We will coordinate with logistics providers to solve the case or provide compensation case by case.

7. Address Modification Rules
Shipping address adjustments are only available before order dispatch. Once the package is shipped, we cannot modify delivery information.

8. Shipping Support Contact
For shipping issues, please email: yuzhaowei@90chuang.cn